FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email 

Q. Where do you ship from?

A. We ship from our partnered warehouses located in California &  New Hampshire, please expect your Jewelry to be shipped directly from Alisa Marie in New Hampshire.

Q. How long will it take for my items to arrive?

A. It will usually take 7-14 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any state in the USA.

Q. Is shipping really FREE?

A. Yes, we have Free Shipping in the USA

Q. Where is you company located?

A. We have an office in the beautiful town of Dover, NH

Q. Which currency will I be charged in?

A. We processes all orders in USD.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to truecolorsartist@gmail.com


Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.